MGTA02H3 Chapter Notes - Chapter 1: Operations Management, Capacity Planning
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MGTA02H3 Full Course Notes
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Chapter 1: producing goods & services operations management (only to page 20: service operations: production activities that yield intangible services, goods production: production activities that yield tangible products. Why it"s called operation (production operation ) Production implies that canadian businesses make products , in fact, 80% of canadians work in services : 70% canadian gdp by services, bankers, doctors, lawyers, and professors don"t make products. But, these things still need to be planned, managed, and supplied. Services: examples, special issues, services cannot ne stored ->products (it"s a thing!) can be stored customer, services involve the customer -> products can be made without, services are customized -> product should all be the same. Operation planning: what operations managers do, demand planning, forecast how much you need to make, forecast: estimates of future demand for both new and existing products, capacity planning, ex.
