MGM102H5 Chapter Notes - Chapter 11: Reward System, Assertiveness, Interpersonal Relationship
Document Summary
Textbook notes chapter 11- managing communication, conflict, and. Negotiation: managers at all levels need to be good communicators in order for an organization to be effective and gain a competitive advantage. Ineffective communication is detrimental for managers, employees, and organizations; it can lead to conflict, poor performance, strained interpersonal relations, poor service, and dissatisfied customers. Important to be aware of nonverbal aspects of communication as well as literally meaning of the words; particularly of the contradictions between the messages. Instead of relying on stereotypes, communicators strive to perceive other people accurately by focusing on their actual behaviours, knowledge, sills, and abilities; accurate perceptions contribute to effective communication. In choosing a communication medium for any message, individuals need to consider: the level of information richness that is needed. Information richness- amount of information that a communication medium can carry and the extent to which the medium enables sender and receiver to reach a common understanding.
