HROB 3100 Chapter Notes - Chapter 7: Serah, Conflict Management, Longitudinal Study

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 3100
• Professor: Jamie Gruman

Document Summary

Conflict focus: people-focused conflict refers to the in your face kind of confrontations in which the affect level is high and the intense emotional heat is likely fueled by moral indignation. Importance of conflict focus was demonstrated by a longitudinal study of work teams: the teams that were most successful were low on relationship conflict (people-focus) but high on process conflict (issue focus) A diverse workforce can be strategic organizational asset: 2. Very different people tend to engage in very intense conflicts which can become an organizational liability. Figure 7. 2 a comparison of five conflict management approaches. I know what"s right, don;t question my judgement or authority . I"m neutral on that issue let me think about it . It is better to risk causing a few hard feelings than to abandon an issue you are committed too. Disagreements are inherently bad because they create tension: compromising.