BU288 Chapter Notes - Chapter 10: Nonverbal Communication, Big Five Personality Traits, The Sender
Document Summary
Communication: communication: the process by which info is exchanged between a sender and receiver. Interpersonal communication: exchange of info between people simplest prototype is a. 1-to-1 exchange between 2 individuals: the sender must encode his thoughts into some form (ex: writing, speech) that can be transmitted to the receiver. The receiver must perceive the message and accurately decode it to achieve accurate understanding. 2012: horizontal communication: info that flows between departments or functional units, usually as a means of coordinating effort. Deficiencies in the chain of command: managers recognize that sticking strictly to the chain of command is ineffective. Informal communication: chain of command fails to consider this. Informal communication can help people accomplish jobs more effectively. It can also spread unsavory, inaccurate rumours: filtering: tendency for a message to be watered down or stopped during transmission, double edged sword: on one hand, workers must filter info.
