BU247 Chapter Notes -Performance Measurement, Professional Code Of Quebec, Business Process Reengineering
Document Summary
A cost mgmt. system is the central performance measurement system at the core of the larger entity called mgmt. accounting and control system (macs): goal is to motivate employee behaviour congruent with the desires of the organization. Control: procedures, tools, measures that guide & motivate all workers to achieve goals. 4 management control types = results, action/task, personnel, cultural controls. A system is in control if it is on the path to achieving its strategic objectives. Technical factors fall into 2 categories: relevance of the info generated: measured by 4 characteristics, accurate: inaccurate info is not relevant or useful for decision making because it is misleading. The language used and technical methods of producing info do not conflict within various parts of the company. Ex: one division uses abc and another division uses volume-based overhead allocation method: flexible: allow employees to use the system"s info in a flexible manner so that they can customize its application for local decisions.