Computer Science 1032A/B Chapter 10: Chapter 10 - Understanding the IT Department Operations and Projects.docx

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Diane Goldstein

Document Summary

Chapter ten understanding the it department: operations and projects. Signing merger/acquisition how will you merge the 2. Project management body of knowledge (pmbok): developed by the project management institute provides project managers, sponsors and team leaders w/array of accepted project management techniques and practices. Operations and it rely on each other for success projects come to an end and must be maintained, infrastructure must eventually be replaced fig 10-1. Web is important for delivering it services to internal ees and external customers. Use the web as a first step in many internal service requests. It dept develops intranet website with faqs, web based forms for requesting services and web based apps. Responsible for maintaining info about it services on site. Dept supports company site itself makes sure servers and apps that provide website are running. Exist to facilitate business processes and improve decision making within org. Responsible for aligning activities and services with primary goals and objectives of the org.