COMN 2111 Lecture : Feb 27 - Lecture.docx

• School: York University
• Department: Communication Studies
• Course: COMN 2111
• Professor: Dalton Kehoe

Document Summary

Three levels of conflict: disputation, win by light control reasoned argument, defense of position, move to heavy control negative rhetoric and emotion, threat move back to light control, destruction of relationship or other, win by heavy control force psychological or physical. Orientations to conflict: when faced with conflict we have internal orientations, predispositions, approach or withdraw, beliefs, productive or undesirable, motivations, winning vs. mutual agreement. Avoiding: postpone until you cool down , tries to ignore conflicts rather than resolve them, personal stakes are not high, confrontation will hurt working relationship, little chance of satisfying your wants, avoid or delay leaves them uncooperative and unassertive, passive behavior of the adapted child or nurturing parent ego state. Forcing or competing: use heavy control to resolve conflicts, personal goals more important than relationships, forcing resolutions to problems, create win lose situations, use controlling parent or rebellious child ego states, sometimes better decisions compared to less effective compromised decisions.