COMN 2111 Study Guide - Final Guide: Paralanguage, Interpersonal Communication, Intellectualization

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Document Summary

We often don"t respond effectively to others when we feel challenged. Since most of our natural responses are automatic, over-learned, unconscious, we need to be conscious and manage our reactions. If we don"t consciously manage our talk: we enact 7th axiom of interpersonal communication (need to feel right when challenged), we speak defensively. Defending the conceptual system of the self ( Denial: refuse to admit threat is relevant to self or assume it can be postponed. Avoidance: refusing to face threat; not being in situation where you might have to deal with it. Rationalization: most common: making excuses, explaining away threats. Intellectualization: engaging in detached analyses of threatening problems. Projection: opposite of burying inside, attribute threatening feelings to someone else. We fail to notice our emotional communication ( Transactional analysis (ta): connects needs to patterns of external behavior. Internal ego states produce outward behavior to evoke appropriate response from others: