COMM 410 Study Guide - Final Guide: Hazard Analysis, Stress Management, Canadian Economics Association
Document Summary
Interests of employees: a fair wage and income security, job security, fair promotion procedures, reasonable work hours and benefits, participation and control, health and safety protections, training and development opportunities. Staff managers hr managers/specialists in hr dept: set policies and standards. Make and circulate recruitment ads, decide selection procedure, determine standard pay policies, develop performance evaluation procedure, develop grievance procedure, keep employee records: advise line managers on workplace issues, ensure compliance, authority is derived from specialized knowledge. Internal factors: organizational culture and climate, organization structure flat vs. hierarchical, emerging management practices employee empowerment. 75% of jobs in canada are in the service sector. Most service sector jobs demand knowledge workers (workers who transform info into product or service) Canada"s ability to compete in international markets depends on an increase in new ideas, products and productivity. The foundation of the modern business is not capital or technology, it is knowledge and education (human capital)
