ADM 3318 Chapter Notes - Chapter 15: Job Scheduler, Six Sigma, Joseph M. Juran
Document Summary
Logistics: the procurement and transmission of material through the supply chain, from suppliers to customers. Increase product quality: in this context, quality refers to reliability. Total management quality: philosophy of management that focuses on improving the quality of a company"s products or services. Developed by a number of american consultants such as w. edward deming and. Deming identified a number of steps that should be part of any tqm program. Mistakes, defects, and poor-quality materials are not acceptable. Work standards should not only be about quotas, but also about quality. Management has the responsibility to keep employees trained. Achieving better quality requires commitment from everyone in the o o o o o company. Six sigma: the modern successor to tqm; a statistically based management philosophy that aims to reduce defects, boost productivity, eliminate waste, and cut costs throughout a company. Iso 9000: certification process that requires certain quality standards to be met.
