ADM 2336 Chapter Notes - Chapter 13: Organizational Conflict, Role Conflict, Negotiation
Document Summary
Interpersonal conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. In its classic form, conflict often involves antagonistic attitudes and behaviours such as name calling, sabotage, or even physical aggression. It is possible to isolate a number of factors that contribute to organizational conflict: group identification and intergroup bias. This is the tendency of people to develop a more positive view of their own in-group and a less positive view of out-groups of which they are not a member. This tendency appears to develop even when group membership is essentially arbitrary. The best prognosis is that people who identify with some groups will tend to be leery of out-group members: interdependence. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists.
