COMM 222 Chapter : CHAPITRE_2.docx
Document Summary
Learning is a critical requirement for effective organizational behaviour, must be continuous and life-long. Personality: the relatively stable set of psychological characteristics that influences the way an individual interacts with this or her environment. Genetic predisposition and by one"s long-term learning history. Although personality is relatively stable, it is certainly susceptible to change through adult learning experiences. Situational approach: influence people"s feelings, attitudes and behaviour. Interactionist approach: organizational behaviour is a function of both dispositions and the situation. There is no one best personality, and managers need to appreciate the advantages of employee diversity. Conscientiousness is the strongest predictor of overall performance! The big five are related to retention and attendance, as well as work motivation and job satisfaction, and career success. Locus of control: set of beliefs about whether one"s behaviour is controlled mainly by internal or external forces. Internal (believe opportunity to control their own behaviour resides within themselves) vs. externals (see the world as unpredictable).
