BUS 272 Lecture Notes - Job Satisfaction, Absenteeism, Job Performance

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Brummelhuis

Document Summary

Challenges at the organizational level: improving customer service, stimulating innovation and change, use of temporary workers, more free time, take care of kids, hobbies, improving quality and productivity. In depth studies of single situation: simulated and controlled setting, like an experiment. Factors that affect perception: the situation, time, work, or social setting, the perceiver, attitude, motives. Interests o: experiences, expectation, the target, novelty, motion, sounds, size, background, proximity. A behaviour rule that considers whether an individual acts similarly across. Want to know whether the behaviour is unusual (externally) or if it is a. A behaviour rule that considers if everyone faced with a similar situation responds in the same way or if only that one person is late (internal factor) If everyone who took the same route to school were late (external factor: consistency same way over time. that person is always late or rarely late.