CMST 2061 Study Guide - Final Guide: Pathos, Assertiveness, Stephen Toulmin
Document Summary
When to say no: ask, is this something i want or am i doing this to please other, ask, what is in this for you or what are you getting yourself into, think, ask, is it necessary or not, be willing to ask for additional info, focus on the request and not the person. it over. How to say no: say no calmly and firmly, never say you"re sorry, don"t follow it up with an explanation, don"t look for an alternative after saying no , don"t give an empathetic statement, do be willing to say no over and over if they are persistent. Step 1: awareness someone will let you know conflict will exist. Step 3: reduction limit emotions; reduce emotional responses. Step 4: problem solving try to find a way to solve the conflict; what course of action will apply: monroe"s motivated sequence.
