CMST 2061 Study Guide - Midterm Guide: Energizer, Estonian Kroon, National Technical Research Organisation
Document Summary
Midterm study guide: to inform, to persuade, to entertain, to coordinate/regulate, to question. Comm at work is functional, effective & competent and strategic. Types of messages: tasks, getting the job done, maintenance, build relationships, human relations, messages of praise/motivation. Presentation communication definition and characteristics: any presentation of factual information and its interpretation using the spoken word, informative o. 7 principles of effective presentation: audience, purpose. Speech anxiety and stage freight define and how to overcome: speech anxiety, the anxiety experienced when we think about or engage in business presentations, how to overcome, change you self-perception, visualization. Improve skills to become more competent: competence, skills training. Know 4 approaches classical, human relations, human resources & culture and how effect communication--handout in book. Vertical & horizontal all directions including an emphasis on team based communication. Often written, e. g. , memos, handouts, training manuals, mass emails. Both, but especially informal to build relationships and stimulate organizing.
