PSYC 3050 Study Guide - Final Guide: Job Satisfaction, Role Conflict, Quality Management
Document Summary
Attitudes: flexible schedules, understand the definition of job satisfaction, antecedents and consequences. Stress: general model of stress, some challenge-related stressors relate positively to job satisfaction, compensation, segmentation, spill-over models, 3 models of family-work relations, organizational motivated aggression, risk factors of assault, violence in the workplace, job loss. Informal groups function to satisfy security and safety needs: social loafing and free-riding, decision-making effectiveness, process of effective decision making, consensus, stages of effective decision making, group-think symptoms, roles and role ambiguity, team effectiveness, group cohesion. Leadership: basis of power of french and raven, fred feidler"s contingency theory, mcgregor"s theory x & y, behavior theories, leader-member exchange, trait theories, transactional leadership, gender effects in leadership. Organizational development: span of control, team building, total quality management (tqm, lewin"s change model, unfreezing, moving, freezing, elements of the organizational change process, effective interventions must fit the organizations needs, od interventions, gainsharing, equifinality.
