COMM 320 Study Guide - Cover Letter, Teamwork, Sound Bite
Document Summary
Changing workplace: knowledge based economy, flatter organizations (shorter communication chain, every individual should be a skilled communicator, business on a global scale, diverse employee base, team work, communication technologies. Conciseness is very important: eliminate long leads in, revise noun conversions: reach a conclusion concluding, eliminate redundancies, eliminate or revise empty words and phrases (at a later date later, omit the before plural, precise verbs, eliminate need for intensifiers and qualifiers really, extremely. , replace would, should, could (she would write she wrote) Claim: a demand or request for something often a replacement or a refund that is considered one"s due: make request for adjustment (a written response to a complaint that tells the customer what will be done about the complaint in terms of solving the problem, correcting an error, granting refund, or adjusting the amount due, explain why claim justified, what happened, end positively and pleasantly.
