COMM 320 : CHAPTER_1-1.doc
Document Summary
Ref: p. 3: noteworthy changes in today"s dynamic workplace revolve around, union participation and regulation, processing and communicating information. c, clothing and dress codes. taxes and government controls. Ref: p. 3: many businesses today are flattening their management hierarchies. This flattening means that information must flow through more layers of management. it takes longer to make decisions. a. b: management hierarchies are more authoritarian than ever before, employees at all levels need excellent communication skills. Ref: p. 4: which of the following communication technologies allows business people to conduct meetings with associates around the world, teleconferencing and videoconferencing, e-mail, fax machines, presentation software. Ref: p. 4: amanda"s boss has referred to her as a knowledge worker. Amanda, therefore, knows that she will be evaluated based on her ability to: get along with others, prepare professional documents. c, communicate with clients. learn. Ref: p. 6: your new boss wants you to be able to think critically.
