ADM 2336 Study Guide - Organizational Culture, W. M. Keck Observatory, Conflict Resolution

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: All

Document Summary

Information dependence: reliance on others for information about how to think, feel, and act. Effect dependence: reliance on others due to their capacity to provide rewards and punishment. Compliance: members wish to acquire rewards from the group and avoid punishment. Identification: a motive for conformity is often revealed by an imitation process in which established members serve as models for the behaviours of others. Internalization: conformity to a social norm prompted by true acceptance of the beliefs, values, and attitudes that underlie the norm. The process by which people learn the attitudes, knowledge, and behaviours that are necessary to function in a group or organization. The match between an employee"s knowledge, skills, and abilities and the requirements of a job. The match between an employee"s personal values and the values of the organization. The extent to which an individual defines him or herself in terms of the organization and what it is perceived to represent.