HSS 2102 Study Guide - Jargon, Health Literacy, Paralanguage
11 Jul 2014
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Document Summary
Importance of first impressions, and establishing trust. Dynamic process => establish an atmosphere for the client to discuss various personal/psychosocial factors client to discuss various personal/psychosocial factors. A successful interview is highly dependent on the helper"s beliefs, attitudes, and the timing and phrasing of questions. Consideration of socio-demographic factors, and health literacy. Client is an expert on their health and daily life. Client storytelling can provide greater insight into their personal problems, needs, and history problems, needs, and history. Health care provider should ask more clarifying questions, and offer reflections and information. Sensitive to number and kinds of questions asked. Results in greater trust, commitment, compliance, empowerment, and satisfaction. Preparation (e. g. , room layout; review medical chart; privacy. Initiation: (e. g. , greeting; introduce self; describe role, process and purpose, confidentiality) Development or exploration / body of interview (e. g. , understand who client is and their issues or problems; artful phrasing of questions)
