ADM 1100 Study Guide - Midterm Guide: Brand Loyalty, Sole Proprietorship, North American Free Trade Agreement

• School: University of Ottawa
• Department: Administration
• Course: ADM 1100
• Professor: All

Document Summary

Planning: used to select goals and choose a course of action. Five steps: establish goals, check for a gap, develop plan, implement plan and assess. Organizing: structuring workplace to achieve goals, creates an organizational structure. Leading: articulating vision and the strategy to subordinates, use power, persuasion, communication and motivation to encourage employees to work in harmony and perform to a high level. Controlling: evaluating how the organization is doing in achieving goals, regulate efficiency and effectiveness, evaluate three previous areas. Interpersonal role: coordinate and interact with employees and provide direction. Includes: decisional role: methods to plan strategy and utilize resources. Technical skills: actual skills pertaining to the organization. Human resource skills: ability to form good relations with others. Conceptual skills: ability to analyse cause and effect. Values ideas with a competitive advantage and low exit costs. The business is owned and operated by one person. Oldest form of legal ownership in canada.