CMN 1148 : Chapter 7- Listening.docx

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: All

Document Summary

Listening makes up more than 50% of our communication skills: may be a more highly valued skill than speaking, studies have shown that listening is to be the most important communication skill. In problem solving groups, effective listeners are judged as having the most leadership skills. Listening definition: the process of receiving, interpreting and responding to spoken and non- verbal messages. Hearing definition: the process by which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. *barring illness, injury, or earplugs, hearing still cannot be stopped. This has to do with hearing, listening on the other hand is different. We may hear, but not listen. (pick and choose what we want to hear=selective hearing) We also seek help in friends and family. Information overload- it is virtually impossible for us to keep our attention totally focused for so long. Personal concern- we are often wrapped up in our own personal concerns.