CMN 314 Chapter 1: CMN314 Chapter 1.docx

• School: Ryerson University
• Department: Communication
• Course: CMN 314
• Professor: John Burry

Document Summary

Conversations: unstructured moments of communication between two or more people on a particular topic. Speaker: the person who is presenting and oral message to a listener. Message: whatever a speaker communicates to someone else. Channel: the means by which a message is communicated. Listener: the person who receives the speaker"s message. Frame of reference: the sum of a person"s knowledge, experience, goals, values, and attitudes. No two people can have exactly the same frame of reference. Feedback: the messages, usually nonverbal, sent from a listener to a speaker. Interference: anything that impedes the communication of a message. Interference can be external or internal to listeners. Situation: the time and place in which speech communication occurs. Ethics: the branch of philosophy that deals with issues of right and wrong in human affairs. Public relations: the practice of establishing a favourable relationship with the public.