RSM100Y1 Chapter 4: Chapter 4 Notes
Document Summary
Work flow design : analyzes the tasks necessary for production of product or service output of process : what is provided activities involved inputs raw inputs equipment: human resources. Job analysis: process of getting detailed information about jobs by determining tasks, duties and responsibilities. important for: work redesign, workforce planning, selection, training, performance appraisal, job evaluation. work oriented job analysis: focused on work results and listings of various tasks performed to achieve them. worker oriented job analysis: focused on overall elements of the job and list visual, interpersonal, sensory, intellectual and physical requirements. has to be easy to read / understand. advantages: valid, reliable, easy to use, cost effective. disadvantages: worker oriented, difficult to read and understand. work oriented surveys that break down tasks into their component tasks. what employee does& the outcome of that action. difference between what is done, and what is accomplished www. notesolution. com.
