MHR 733 Lecture : Chapter 3

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Learning: the process of acquiring knowledge and skills, and a change in individual behavior as a result of some experience. Learning occurs when one experiences a new way of acting, thinking, or feeling, finds the new pattern gratifying or useful, and incorporates it into the repertoire of behaviours . ~ we don t always learn what is specifically taught to us (eg. finance class) What is taught but no learned wasted effort. What is learned but not taught for better or for worse. Practical skills job specific skills, knowledge, technocal competence. Intrapersonal skills problem solving, critical thinking, alternative wor processes, risk taking. Interpersonal skills interactive skills such as communicating, teamwork, conflict resolution. Organization cultural awareness social normals of organizations, company goals, business operations, expectations, and priorities. Learning outcomes can be classified according to five general categories, according to robert gagne: verbal information: facts, knowledge, principles and information or what is known as declarative knowledge.

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