Management and Organizational Studies 2181A/B Lecture : Chapter 13 Conflict and Stress
15 Dec 2011
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-- a fight, clash, opposition, struggle or disagreement. -- individual interpersonal skills are the focus not legal rights. -- can occur between colleagues or an employee v. s. a customer. -- can either be resolved or just managed. Can happen naturally or from an outside source (devil s advocate) Moves the personnel away from their current comfort zone of low productivity to a higher level outcome. Thus, helping the firm achieve its overall goal. Disagreements between people that if unresolved can move the firm away from achieving its goal. Emotional intensity is too unhealthy and distracting. -- group clashes over process and resources. -- task (what to do) and / or process (how to do) disagreement. evidence based management (ebm) --- claim #1 --- managing conflict (the thomas (kilmann) model) -- there are several basic reactions on how to handle conflict:
