BU354 Final: Final Exam Notes Chapters 10-16
Document Summary
The strategic importance of performance management y performance management: the process encompassing all activities related to improving employee performance, productivity and effectiveness y. It includes goal setting, pay for performance, training and development, career management and disciplinary action y foundation of performance management is the performance appraisal process: primary purpose is to instil employees with the desire for continuous improvement. Step 1 defining performance expectations y make sure that job duties and job standards are clear to all y. Step 2 providing ongoing coaching and feedback. Step 3 performance appraisal and evaluation discussion y the appraisal itself is generally conducted with the aid of a predetermined and formal method. Alternative ranking method y ranking employees from best to worse on a particular trait. It is usually easier to distinguish between the worse and best employees than to rank them. Is often used to supplement a ranking technique deficiencies can be corrected.
