MHR 405 Chapter 6: Chapter 6
Document Summary
establishes a message, encodes the message, and chooses the channel to send it. decodes the message and provides feedback to the sender. the medium through which a message travels. refers to a sender manipulating information so that it will be seen more favourably by the receiver. filtering by the sender spin doctors. receivers in the communication process selectively see and hear based on their needs, motivations, experience, background, and other personal characteristics. Men use talk to emphasize status, women use it to create connection. Women and men tend to approach points of conflict differently. Men and women view directness and indirectness differently. women interpret male directness as an assertion of status and one-upmanship. men interpret female indirectness as covert, sneaky, and weak. men criticize women for apologizing, but women say i m sorry to express empathy. semantics - words mean different things to different people.