COMM 292 Chapter 7: OB Ch.7 (c) Alyssa Leung

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COMM 292 Full Course Notes
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The communication process communication: transfer and understanding of a message between 2 or more people foundation for what happens among groups and between coworkers poor communication -- significant source of interpersonal conflict. Encoding and decoding encoded: converting a message to symbolic form decoded: interpreting of the message by the receiver. Factors: skills (eg communication skills) attitudes (good or bad attitude when sending/interpreting) knowledge socio-cultural system (rank in any hierarchy affects ability to communicate) Eg when we speak, the message is the speech. Message is affected by the code (group of symbols) used to transfer meaning, as well as the content and how we arrange the codes/content. Lost in translation -- when two parties (eg during a contract) do not have the same understanding of terms collective agreement: written b/w management and unions (encoding of their negotiations) May rely on other channels (memos, emails, letters) over phone call/face to face.

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