OBHR 4P65 Chapter 6: Chapter 6
Document Summary
Chapter 6 communication process and outcomes: offers, counteroffers, and motives, information about alternatives, information about outcomes, social accounts, communication about process. Selection of a communication channel conducted using network-mediated information technology. Social presence variability across communication channels regarding ability to convey subtle social cues. Trust an individual s belief in and willingness to act on the words, actions, and decisions of another. Reputation impression other people have based on past experiences. Distributive justice perceived fairness of outcomes. Procedural justice perceived fairness of processes used to determine outcomes. Interactional justice perceived fairness of interpersonal treatment patterns between parties.