MHR 505 Chapter : OBXtra 2.docx

• School: Ryerson University
• Department: Human Resources
• Course: MHR 505
• Professor: Genevieve Farrell

Document Summary

Emotional intelligence (ei): is our ability to recognize and understand the impact that our emotions have on ourselves and on our relationships with others. Salovey and mayer s original four-part model of ei includes: Self-awareness y self-awareness refers to our ability to accurately perceive our emotions and to recognize a feeling as it y happens. It is the ability to self-monitor that is important to understanding ourselves and gaining valuable insights into our emotions y this means keeping on top of how you tend to respond emotionally to specific situations and ppl. Social awareness and empathy y social awareness refers to our ability to recognize emotions in others and understand what the other person is thinking and feeling y this means having empathy for others and showing concern. Relationship management y relationship mgt refers to our ability to use this awareness to manage interactions in a positive way. Relationship of ei to iq, personality, age, ee performance, and organizational effectiveness.