COMM 292 Chapter 9: Chapter 9.doc

• School: UBC
• Department: Commerce
• Course: COMM 292
• Professor: All

Document Summary

Conflict defined conflict = process that begins when one party perceives that another party has vely affected (or is about to) sth that the 1st party cares about. Must be perceived for it to exist opposition / incompatibility + some form of interaction btwn parties functional conflict = (constructive) conflict that supports goals of the group & improves its performance. Lower range of conflict intensity continuum dysfunctional conflict = (destructive) conflict that hinders group performance. Source of conflict is important factor determining functionality of conflicts cognitive conflict = task-oriented & related to differences in perspectives & judgments. Identifies potential solutions to problems affective conflict = emotional & aimed @ a person rather than an issue (dysfunctional) Annihilatory overt efforts to destroy the other party conflict aggressive physical attacks. Potential for conflict inc. when too little / much communication takes place. Channel for communicating can influence stimulating opposition.