COMM 292 Lecture : Chapter 13.doc

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COMM 292 Full Course Notes
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= how jobs tasks are formally divided, grouped, and coordinated includes degree of complexity, formalization, and centralization can be pyramidal / flat. Determines reporting relationships of ppl restructuring = changing org"s structures from time to time (often involves layoffs) 6 key questions that managers need to answer in designing the proper org. Work specialization (division of labour) individual specialize in doing part of an activity rather than the entire activity. = degree to which tasks in org. are subdivided into separate jobs. Benefit: efficiency b/c repetition improves employee skills; less time spend on transition less costly to find workers, easier to train them to do specific and repetitive tasks. Encourage creation of special inventions & machinery efficiency & productivity . Downsides: boredom, fatigue, stress, low productivity, poor quality, inc. absenteeism, high turnover (employee satisf"n ) * individual differences: there are still ppl who may prefer work that makes minimal intellectual demands and provides security of routine.

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