COMMERCE 3S03 Chapter : 3S03-CH5.docx
11 Apr 2012
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Document Summary
Performance management: the day-to day work of great managers. The best coaches know that their success stems largely from their people and they clearly understand 3 fundamental principles about the manager as coach: Principle 1: management is the intervention of getting things done through others. Principle 2: managers need their people more than those people need the manager. Principle 3: managers get rewarded for what their employees do, not for what the managers do. The job of managers is to make their people as successful as possible. They only succeed when their people succeed. Coaching forms the basis of the relationship between employee and manager, and nothing is more important to a manager"s success than that relationship. Good coaching is good business, but it is neither self-evident nor easy to do well. Ample evidence also links poor performance management and coaching with decreases in productivity and lower perceptions of justice or fairness in firms.
