COMMERCE 1E03 Lecture : Chapter 13-Motivating Employees.docx
17 Apr 2012
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Motivation is a person"s internal drive to act. Direct costs include the time it takes to hire the replacement and costs related to on boarding. The indirect costs are harder to quantify, but they can be substantial as they include loss of productivity. The soft costs are even greater: loss of intellectual capital, decreased morale, increased employee stress, and a negative reputation. Intrinsic reward is the good feeling you have when you have done a job well. Extrinsic reward is something given to you by someone else as recognition for good work; extrinsic rewards include pay increases, praise, and promotions. Frederick taylor: the father of scientific management: the book the principles of scientific management was written by an american efficiency engineer frederick. Elton mayo and the hawthorne studies: hawthorne effect is the tendency for people to behave differently when they know they"re being studied. Maslow"s hierarchy of needs: maslow"s hierarchy of needs:
