ITM 407 Lecture : W3 Decision Analysis Template Topper case.doc

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Clients receive lower quality of service within a short period of time than they normally would from the travel agents. Clients would be unhappy since travel agents are under constant monitoring and pressured to finish call and move on to next client. Company operates at a more efficient and productive rate of activity. The constant monitoring could cause an increase in higher health insurance cost. Negative effects over long term can offset productivity gains right now. Agents are required to work in an efficient manner and provide a high quality of customer service to their clients. They are not to use the companies phone lines for their own personal use unless it is an emergency. Katherine davis as human resource director helps relay messages from employees towards their superior. Management must product positive outcome through the company for shareholders. Employees will continue to not show up to work. Lose money due to the lack of workers.

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