Computer Science 1032A/B Chapter Notes - Chapter 10: Itil, Chief Information Officer, Project Management Institute

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Diane Goldstein

Document Summary

Why do you need to know about the it department. >> it people who work in operations are specialists: maintaining current information technology infrastructure, renewing and adapting the infrastructure to keep it working effectively. Marrying the it architecture of two organizations requires extensive planning. What should you know about it operations and it projects. The it department is responsible for providing it services to the organization. There are two basic activities required to provide these services; The delivery of service, maintenance, protection and management of it infrastructure is often accomplished as part of it operations. Stability, predictability, accountability, reliability and security are the key words in it. The renewal and adaptation of it infrastructure is normally accomplished through projects. It projects are projects of all shapes and sizes that renew and adapt it infrastructure. Since large it projects are often funded outside of the it department, it projects often provide more opportunities for contact with project stakeholders in other departments.