BUS 272 Chapter Notes - Chapter 8: Divergent Thinking, Nominal Group Technique, Mental Model

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Graeme Coetzer

Document Summary

Team and informal groups: team groups of 2+ ppl who interact and influence each other, are mutually accountable for achieving common goals associated w/ org objectives, and perceive themselves as a social entity w/in an organization. Departmental teams employees w/ similar/complementary skills located in same unit of functional structure; usually minimal task interdependence b/c each person works w/ employees in other dept"s. Production/service/leadership teams typically multi-skilled , team members collectively produce a common product/service or make ongoing decisions; production/service typically assembly-line type of interdependence, leadership usually tight interactive(reciprocal) interdependence. Self-directed teams similar to production/service but organized around work processes that complete an entire piece of work requiring several interdependent tasks, substantial autonomy over execution. Advisory teams teams that provide recommendations to decision makers (e. g. committees, advisory councils, work councils, review panels); temporary or permanent, some w/ rotating membership. Task force (project teams) usually multiskilled, temp teams whos assignment is to solve a problem, realize an opp, design a product/service.