BUS 272 Chapter Notes - Chapter 9: Active Listening, Interpersonal Communication, Occupational Stress

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Graeme Coetzer

Document Summary

Chapter 9 communicating in teams and orgs. Communication the process by which information is transmitted and understood b/w 2+ ppl. A model of communication: conduit metaphor for thinking about communications process, communication flows through channels b/w sender and receiver. 4 factors that influence efficiency and effectiveness of comm process: If both parties have similar codebooks dictionaries of symbols, language, gestures, idioms etc. used to convey information: allow for more accurate encoding and decoding due to similar meaning, and less need for redundancy and affirmation feedback. Familiarity w/ msg topic more efficient/colourful scripts to describe the subject. Proficiency w/ comm channel (e. g. email, telephone, etc. ) Communication channels: verbal communication any spoken or written means of transmitting meaning through words. Face-to-face > written for transmitting emotions and persuading the receiver (allows for immediate feedback and adjustment of emotional tone) Written > face-to-face for recording and presenting technical details (easier to follow: computer-mediated comm.