MCS 3040 Chapter Notes - Chapter 4: Judgment Debtor, Accounts Receivable, Counterclaim

• School: University of Guelph
• Department: Marketing and Consumer Studies
• Course: MCS 3040
• Professor: Joseph Radocchia

Document Summary

First step managers must take with a conflict is to investigate situation to determine the nature & extent of the dispute. Manager should contact individuals involved in his own organization and the appropriate people on the other side of the dispute t clarify the situation before making a resolution. Negotiation: a process of deliberation and discussion used to reach a mutually acceptable resolution to a dispute. Goal is to reach a fair and acceptable outcome without having to use more formal processes. Would not be proper method in some cases such as when insurance covers the risk that is the subject of the dispute. Any attempt by the business to negotiate privately may jeopardize the coverage. Many provinces have passed apology legislation where apologies cannot be used in court as admission of fault o liability or to impair insurance coverage. Whether negotiations succeed depends on numerous items such as .