Computer Science 1032A/B Chapter Notes - Chapter 2: Business Process Management, Six Sigma, Total Quality Management

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Diane Goldstein

Document Summary

Chapter two: business processes, information, and decision making. Hundreds, or thousands, of different processes successfully interact to bring you products, services, ideas. The processes had to work in such a way that all the companies and people covered their costs and earned a profit (set prices, instructions, etc. ). All of this activity comes about through the interaction of business processes. A business process is a network of activities, resources, facilities, and information that interact to achieve some business objective (sometimes referred to as a business system). Examples of business processes include inventory-management, manufacturing, sales, and customer-support processes. purchased from suppliers. It collects information of what is currently in inventory and lets the manager know when stock has reached the reorder point. A business process consists of activities, resources, facilities, and information. Activities: transform resources and information of one type into resources and information of another type (payment activity transforms quantity received into a supplier payment).