GMS 200 Lecture Notes - Learning Organization, Representativeness Heuristic, Problem Solving

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GMS 200 Full Course Notes
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GMS 200 Full Course Notes
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Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on: computer competency, information competency. It facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control (see figure 7. 1) It has changed the new workplace (email, p2p peer-to-peer file sharing) Good information most be timely, high quality, complete, relevant, and. Information is data made available for decision making. The role of information in the management process. Information exchanges with the external environment and with the organization. Intelligence information: gathered from stakeholders and external environment internal information: flows up, down, and across organizations public information: disseminated to stakeholders and external environment (see figure) The role of information in the management process: The manager is the processing nerve center (see figure) A performance deficiency is actual performance being less than desired performance.

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