GMS 200 Chapter Notes - Chapter 2: Total Quality Management, Jeffrey Pfeffer, Applied Mathematics

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Chapter 2 management learning past to present. Assumption: that people at work act in a rational manner that is primarily driven by economic concerns; achieve greatest personal and monetary gain: scientific management (frederick taylor) The principal object of management should be to secure maximum prosperity for the employer, coupled with the maximum prosperity for the employee. 14)esprit de corps build harmony and cohesion among personnel. 5 rules, duties of management: foresight, organization, command, coordination, control, bureaucratic organization (max weber) Thought that people had positions of authority because of their status instead of work proficiency. Bureaucracy: a rational efficient form of organization founded on logic, order, and legitimate authority. Defining principles of bureaucratic organization: clear division of labour, clear hierarchy of authority, careers based on merit. Negative connotation for excessive paper work/red tape, no flexibility or change, and lack of empathy. Assumption: that people are social and self-actualizing: organizations as communities (mary parker follett)