MHR 405 Study Guide - Final Guide: Hierarchical Organization, Transactional Leadership, Behavioural Sciences

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Genevieve Farrell

Document Summary

Communication process model are: a sender, a receiver, a channel, barriers, and a feedback loop, which makes the original sender also a receiver and the original receiver also a sender. Nonverbal communications include: kinesics, facial and eye behaviour, paralanguage, and proxemics. Barriers to communicate: cultural differences, perceptual screens, language/jargon, gender in communication, and a defensive communication climate. The best approach for obtaining knowledge about human behavior is systematic approach. Workforce diversity means that organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. Successful managers and entrepreneurs recognize that technical skills are necessary, but insufficient for succeeding in management. Barriers to communication: factors that block or significantly distort successful communications. Perceptual screens: the windows through which we interact with people in the world. Filtering: deleting, delaying, or softening negative information as it moves up the hierarchy, so that is sounds more favourable.