GMS 200 Lecture Notes - Electronic Data Interchange, Customer Relationship Management, Decision Support System

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Information technology: the use of electronic devices that aid in the creation, management, and use of information. Knowledge and knowledge workers provide a decisive and irreplaceable competitive factor in today"s economy. Drucker called the productivity of knowledge and knowledge workers depends on two must have competencies (1) computer competency (2) information competency. Knowledge worker: add value to organizations through intellect. Intellectual capital: is collective brainpower or shared knowledge of a workforce. Electronic commerce is the process of buying and selling goods and services through use of internet: b2c businesses like chapters-indigo sell directly to consumer over internet, b2b- businesses use internet to make transactions with another business. Helps in monitoring outsourcing and other business contracts. Progressive organizations actively use it to help achieve high performance in uncertain environments. It has changed the nature of the office with desk space, access to internet, print presentations, phone calls, working from office or home etc.