GMS 401 Chapter Notes - Chapter 1: Operations Management, Accounts Payable, Accounts Receivable
19 Nov 2012
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Document Summary
Operations management: the management of processes or systems that create goods and/or provide services. A system is a set of interrelated parts that must work together. Process: a series of linked actions, changes, or functions bringing about a result. Three types of processes: core, support, and managerial. Core (or operational) directly create goods and/or services. The system includes: staff, airplanes, airport facilities, and maintenance facilities, sometimes spread out over a wide territory. Forecasting things such as seat demand for flights, the growth in air travel, and weather and landing conditions. Capacity planning such as deciding the number of planes and where to use them. Scheduling of planes for flights and for routine maintenance; scheduling of pilots and flight attendants; and scheduling of ground crews, counter staff, and baggage handlers. Managing inventories of items such as food and beverages and spare parts. Assuring quality, essential in flying and maintenance operations, where the emphasis is on safety.
