BUS 100 Lecture Notes - Total Quality Management, Quality Management, Workforce Productivity

• School: UFV
• Department: Business Administration
• Course: BUS 100
• Professor: Kim Milnes

Document Summary

The productivity-quality connection: productivity measures how much is produced relative to resources used, quality = product"s fitness for use in terms of consumer wants, meeting the productivity challenge, measuring productivity. Labour productivity = partial productivity ratio (gdp/# workers) Meeting the quality challenge: managing for quality, total quality management (tqm) = concept that emphasizes that no defects are acceptable and that all employees are responsible for maintain the quality standards. Tqm customer focuses determine what they want/need/desire. Evaluation of all work/activities/material flows/paperwork to determine how they add value for customer (1) reveals wasteful activities: statistical process control. Statistical analysis techniques that allow managers to analyze variations in production data and detect when adjustments needed. A method of improving product quality by assessing a firm"s current quality-related costs, and identifying areas with greatest potential for savings. Internal failures (expenses occurred in production) and external failures (expenses after bad product has been distributed: quality improvement teams, benchmarking.