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RYERSONSOC 603Lock RebeccaFall

SOC 603 Chapter Notes - Chapter 2: Alexandra Kollontai

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17 Sep 2013
35
When thorne started her work, it was assumed children were socialized into gender roles. It was assumed two genders, male and female, with children ind
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RYERSONMUS 505Kristin ForceFall

MUS 505 Lecture Notes - Barry Levinson, Quentin Tarantino, Modern Theatres

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17 Sep 2013
40
Stuck in the middle with you, 70"s bubble gum hit, used in torture scene in which a cop had his ear cut off with a barber"s blade. Visually, clip empha
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RYERSONSOC 202Nicole NeversonFall

SOC 202 Lecture Notes - Antonio Gramsci, Cultural Capital, Louis Althusser

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17 Sep 2013
25
Culture as folk culture - created by the people. Culture as mass culture - mediated to large audiences. Culture as mass consumption - what we buy, list
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RYERSONSOC 603Lock RebeccaFall

Chapter 1 - The Question of Gender.docx

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13 Sep 2013
28
Women make up 2% of the top business ceos in the world. Women wages are still not equivalent to men"s, and thus they are still dependent on men"s incom
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RYERSONPHL 365Glenn ParsonsFall

Forgeries - September 13.docx

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13 Sep 2013
37
We take forgeries to have little, if any, value, but being forged seems irrelevant to a work"s aesthetic value. Lessing feels that the background of an
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RYERSONRTA 180Kristin ForceFall

RTA 180 Chapter Notes -Temp Track, The Temp (Film)

OC107461 Page
11 Sep 2013
28
Temp track temporary music used in film previews dubbed in specifically for that purpose. These songs may come from previous soundtracks or the compose
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RYERSONRTA 180Kristin ForceFall

RTA 180 Lecture Notes - Woodwind Instrument, Saxophone, Flugelhorn

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11 Sep 2013
34
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RYERSONMUS 505Kristin ForceFall

MUS 505 Chapter Notes -Leitmotif

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11 Sep 2013
53
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RYERSONPHL 365Glenn ParsonsFall

Introduction Kinds of Value.docx

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11 Sep 2013
31
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RYERSONPHL 365Glenn ParsonsFall

The Aesthetic Attitude – Jerome Stolnitz.docx

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11 Sep 2013
50
An attitude is what we take in which determines how we perceive the world. Some things are paid attention to, whereas others hardly at all. Attention i
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RYERSONSOC 202Nicole NeversonFall

SOC 202 Chapter Notes - Chapter 2: Industrial Revolution

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11 Sep 2013
32
Chapter 2 the history of popular culture. Around the 1830"s popular recreation underwent rapid changes from the forms that had existed since the middle
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RYERSONSOC 202Nicole NeversonFall

SOC 202 Chapter Notes - Chapter 1: Mass Media, Cultural Studies, Tangled

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11 Sep 2013
38
Popular culture is always changing, and thus, difficult to describe. A vague definition of popular culture would be things that are enjoyed by many peo
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RYERSONSOC 202Nicole NeversonFall

SOC 202 Lecture Notes - Starbucks, Commodity Fetishism, Commodification

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11 Sep 2013
24
Things accessible to elite groups of people: can be located and defined by past activities. Listening to music, current facebook, starbucks, texting, e
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RYERSONSOC 603Lock RebeccaFall

SOC 603 Lecture Notes - Creative Writing

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11 Sep 2013
27
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RYERSONSOC 603Lock RebeccaFall

Class 2 – September 9.docx

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11 Sep 2013
15
Stories as social indexes indexes predominant ideas of the current culture. Stories evoke practices of identification (identifying with character/lesso
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 15: Tax Preparation In The United States, Outsourcing, Shortage

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13 May 2013
43
Fundamental issue of supply and demand management is the lack of inventory capabilities. Service firms don"t have the abilities to build up inventories
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 14: Franchising, Starbucks

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13 May 2013
32
Chapter 14 delivering service through intermediaries and electronic channels. Two distinct services are involved in delivering service through intermed
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 16: Integrated Marketing Communications, Internal Communications, The Need

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13 May 2013
35
Major cause of poorly perceived service is the gap between promises and delivery. Expectations are controlled by the uncontrollable (word-of-mouth, exp
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RYERSONMKT 723Armand GervaisWinter

Chapter 13.docx

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13 May 2013
30
Chapter 13 customers" roles in service delivery. Employees, customers and others interact to produce the ultimate service outcome. Customers can actual
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 17: Contingent Fee, Value-Based Pricing, Price Point

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13 May 2013
31
Service organizations use a na ve approach to pricing without regard to underlying shifts in demand, the rate that supply can be expanded, prices of av
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 12: Interactive Marketing, Internal Communications

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13 May 2013
21
Chapter 12 employees" roles in service delivery. Behaviour of employees in an organization is influenced by the culture of the organization. Corporate
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 7: Reinforcement, Customer Retention, Relationship Marketing

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13 May 2013
36
Relationship marketing focuses on relationship/retention (keeping and improving relationships with current customers) instead of acquisition/transactio
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 11: Nonverbal Communication, Truism, Environmental Design

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13 May 2013
24
Chapter 11 physical evidence and the servicescape. Customers often rely on tangible cues/physical evidence to evaluate services before purchase and to
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 9: Colt New Service

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13 May 2013
25
Failures of a new product/service can be caused by: no unique benefits, insufficient demand, unrealistic goals, poor fit within the organization"s port
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 6: Critical Incident Technique, Servqual

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13 May 2013
22
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 10: Salad Bar

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13 May 2013
26
Translation of customer expectations into service standards depends on he degree to which tasks can be standardized. Service tasks are routine and spec
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 8: Service Recovery

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13 May 2013
33
Service recovery is actions taken by an organization in response to a service failure. Failures occur because of unreliability, late delivery, incorrec
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 3: Switching Barriers

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13 May 2013
21
Objectives of services producers and marketers are to develop and provide offerings that satisfy consumer needs and expectations. Isolating differences
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 1: Marketing Mix

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13 May 2013
35
Services can be profitable but challenging to manage and market. Provides added value (convenience, comfort, etc) that are also intangible. Service ind
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 5: Cash Machine, Customer Satisfaction

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13 May 2013
28
How customers perceive services, assessing whether the quality was good or bad and how satisfied they are. Satisfaction based on external factors such
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Chapter Notes - Chapter 2: G1 Phase, Services Marketing

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13 May 2013
36
Chapter 2 the gaps model of service quality. Services marketing involves many different strategies, skills and tasks. Expectations are standards or ref
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RYERSONMKT 723Armand GervaisWinter

MKT 723 Study Guide - Relationship Marketing, Marketing Mix

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13 May 2013
74
Services are performances whose output is not physical, consumed at the time of produce and provides added value. Customers expect a high level of serv
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RYERSONMKT 723Armand GervaisWinter

Chapter 4.docx

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13 May 2013
28
Expectations are beliefs about service delivery that serve as standards or reference points. Knowing what the customer expects is the most critical ste
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RYERSONSOC 633Lock RebeccaFall

SOC 633 Chapter Notes -Mobilities, Verstehen, Intersubjectivity

OC107461 Page
15 Oct 2012
41
Empiricists obsessed with social life and describe in great detail. Methodologists give intellectual energies to rendering tools and statistics of soci
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RYERSONSOC 633Lock RebeccaFall

Class 05 - Power and Forms of Social Regulation - September 19.docx

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15 Oct 2012
36
Class 05 - power and forms of social regulation september 19, 2012. Power is exercised (not possessed) the exercise of power creates identities, devian
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RYERSONSOC 633Lock RebeccaFall

SOC 633 Lecture Notes - Heterosexuality

OC107461 Page
15 Oct 2012
34
Thinking with a sociological imagination september 10, 2012. Plummer: what sociology needs to keep in mind (cultivating sociological imagination) The s
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RYERSONSOC 633Lock RebeccaFall

SOC 633 Chapter Notes - Chapter 01: Heterosexuality, Social Enterprise

OC107461 Page
15 Oct 2012
91
Chapter 1 constructing sex, the sexual, and the erotic. Sex can"t really be defined, as it is many things. Its meaning can vary via time and culture an
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RYERSONRMG 434Emad SamwelFall

Chapter 14: Sourcing Decisions in a Supply Chain

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5 Nov 2011
30
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RYERSONRMG 434Emad SamwelFall

Chapter 2: Supply Chain Performance - Achieving Strategic Fit and Scope

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5 Nov 2011
54
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RYERSONRMG 434Emad SamwelFall

Chapter 1: Understanding the Supply Chain

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5 Nov 2011
35
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