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RYERSONMHR 650Frank MillerWinter

MHR 650 Lecture Notes - Force-Field Analysis, Team Dynamics, Appreciative Inquiry

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26 Sep 2012
32
Force field analysis: kurt lewin"s model of system-wide change that helps change agents diagnose the forces that drive and restrain proposed organizati
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RYERSONMHR 650Frank MillerWinter

MHR 650 Study Guide - Paradigm Shift, Role Model, Scientific Management

OC275432 Page
26 Sep 2012
43
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RYERSONMHR 650Frank MillerWinter

MHR 650 Chapter Notes - Chapter 3: Boeing, Adaptive Capacity, Organizational Learning

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26 Sep 2012
62
Change is a result of strategic pressures and controllable by managers" ability to direct the organization"s response. Strategic change is in response
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RYERSONMHR 650Frank MillerWinter

MHR 650 Lecture Notes - Social Support, Malicious Compliance

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26 Sep 2012
36
Resistance signifies that not everyone is on board with the change program. Managerial skills can be acquired to overcome this. Resistance is expected
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RYERSONMHR 650Frank MillerWinter

MHR 650 Chapter Notes - Chapter 4: John Sculley, Apple Inc., Chaos Theory

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26 Sep 2012
66
Types of changes: first-order change: incremental change, maintains and develops the organization, tuning (anticipatory and incremental) incremental ch
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RYERSONMHR 650Frank MillerWinter

MHR 650 Study Guide - Bolman, Organizational Effectiveness, Scenario Analysis

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26 Sep 2012
40
A paradigm is a system of rules and regulations that does two things: First, some of the rules set limits or establish boundaries. Then, the rest of th
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RYERSONMHR 650Frank MillerWinter

MHR 650 Study Guide - Pest Analysis, Organizational Culture, Environmental Determinism

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26 Sep 2012
20
This model identifies the transformational external environment, mission and strategy, leadership and organizational culture - and transactional source
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RYERSONMHR 650Frank MillerWinter

MHR 650 Study Guide - Balanced Set, Learning Organization, Deinstitutionalisation

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26 Sep 2012
40
It is the responsibility of the change manager to design the change process and direct people to comply such that the change objective is achieved as p
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RYERSONMHR 650Frank MillerWinter

MHR 650 Study Guide - Organization Development, Normal Science, External Validity

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26 Sep 2012
32
It is planned and involved a systematic diagnosis of the whole organizational system, a plan for its improvement, and provision of adequate resources.
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RYERSONRMG 200Brent BarrSummer

RMG 200 Study Guide - Final Guide: Category Management, Sales Promotion, Customer Service

OC2754331 Page
19 Sep 2012
70
Merchandise management: the process by which a retailer attempts to offer the right quantity of the right merchandise in the right place at the right t
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RYERSONRMG 200Brent BarrWinter

RMG 200 Study Guide - Midterm Guide: Burton Snowboards, Markdown, Holt Renfrew

OC2754327 Page
19 Sep 2012
53
Value: relationship of what a customer gets (goods/services) to what he or she has to pay for it. Retailers can increase value and stimulate more sales
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RYERSONRMG 200Brent BarrWinter

RMG 200 Study Guide - Midterm Guide: North American Industry Classification System, Shoppers Drug Mart, Stock Keeping Unit

OC2754318 Page
19 Sep 2012
95
The use of multiple channels to interact with customers. The growing importance of technology to retail success. The initial category specialists in to
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RYERSONRMG 200Brent BarrWinter

RMG 200 Lecture Notes - Customer Service, Salse, Aisle

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18 Sep 2012
33
Encourages service providers to tailor the service to meet each customer"s personal needs. Salse associates in specialty stores help individual custome
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RYERSONRMG 200Brent BarrWinter

RMG 200 Lecture Notes - Strategic Alliance, Private Label, Accounts Payable

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18 Sep 2012
32
Know the vendor"s goals and constraints: a continuous relationship, testing new items vendors need their retailers to provide sales feedback for new it
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RYERSONRMG 200Brent BarrWinter

RMG 200 Lecture Notes - Customer Relationship Management, Customer Retention, Customer Service

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18 Sep 2012
32
Ch 14: building customer loyalty: customer relationship management and service. Five customer service characteristics that customers use to evaluate se
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Human Resource Management, Job Scheduler, Glass Ceiling

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18 Sep 2012
30
Four human resource management activities that build commitment through developing partnering relationships with employees are: Through use of language
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Full-Time Equivalent, Human Resource Management, Strategic Management

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18 Sep 2012
29
Ch 13: human resource management and staff training issues. Retailers achieve their financial objectives by effectively managing their five critical as
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Electronic Data Interchange, Markdown, Data Warehouse

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18 Sep 2012
127
Analyzing merchandise performance: abc analysis evaluating the assortment plan and vendors. This principle suggests that retailers should concentrate o
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Job Analysis, Customer Satisfaction, Training And Development

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18 Sep 2012
31
Sales people finding job challenging and fun. Retailers generally use three methods to motivate their employee"s activities. Most fundamental method of
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Private Label, Store Brand, Brand Equity

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18 Sep 2012
37
Manufacturer brands: (aka national brands) a line of products designed, produced, and marketed by a vendor and sold to many different retailers. The ma
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Inventory Turnover, Inventory Control, Markdown

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18 Sep 2012
27
Retailers use two distinctive types of buying systems: a staple merchandise buying system for basics, a merchandise budget for fashion merchandise. Sta
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Popping, Accent Lighting

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18 Sep 2012
498
Based on a specific idea or the image of the store. Furniture is combined in room setting to give customers idea of how it look in their homes. Most co
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Froot Loops, Club Monaco, Apple Jacks

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18 Sep 2012
23
To predict store level demand, forecasting systems need to be able to measure simultaneously the impacts of any factors on unit sales, which includes:
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RYERSONRMG 200Brent BarrWinter

RMG 200 Lecture Notes - Category Management, Focus Group

OC275433 Page
18 Sep 2012
25
Merchandise management: the process by which a retailer attempts to offer the right quantity of the right merchandise in the right place at the right t
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Aisle, Personal Selling, Maximum Exposure

OC275433 Page
18 Sep 2012
39
Ch 6: store design, layout, and visual merchandising strategy. Head moves 45 degree turn and foot leads into the retail space. Method for help customer
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -La Senza, Competitive Advantage, Target Market

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18 Sep 2012
39
A retail strategy is a statement identifying the retailer"s: target market, the format the retailer plans to use to satisfy the target market"s needs,
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Gentrification, Dollarama, Traffic Flow

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18 Sep 2012
22
Development that combines several uses in one complex (eg. shopping centre, office tower, hotel, residential complex, civic centre, and convention cent
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Census Geographic Units Of Canada, Bass Pro Shops, Shopping Mall

OC275434 Page
18 Sep 2012
31
Ch 5: retail locations strategy trade area decisions and site assessment. Location can be used to develop a sustainable competitive advantage because l
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Urban Land Institute, Data Warehouse, Psychographic

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18 Sep 2012
32
O symbiotic store: a store that does not create its own traffic and whose trade area us determined by the dominant retailer in the shopping centre or r
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Floor Area (Building), Dubailand, Inventory Turnover

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18 Sep 2012
32
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Weighted Arithmetic Mean, Subculture

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18 Sep 2012
39
Buying process: the stages customers go though to purchase merchandise or services: need recognition. Types of needs: utilitarian needs: needs motivati
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RYERSONRMG 200Brent BarrWinter

ch 2 part 1

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18 Sep 2012
26
The use of multiple channels to interact with customers. The growing importance of technology to retail success. The initial category specialists in to
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RYERSONRMG 200Brent BarrWinter

RMG 200 Chapter Notes -Vending Machine, Direct Selling, Pyramid Scheme

OC275433 Page
18 Sep 2012
25
E-tailing, online retailing, internet retailing): a retail format in which the retailers communicate with customers and offer products and services for
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RYERSONMHR 849Rupa BanerjeeWinter

MHR 849 Chapter Notes - Chapter 1: Strategic Planning, Strategic Management, Incrementalism

OC275432 Page
18 Sep 2012
40
Strategy: the formulation of organizational missions, goals, objectives, and action plans. Plan: an intended course of action a firm has selected to de
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RYERSONMHR 849Rupa BanerjeeWinter

MHR 849 Lecture Notes - Delphi Method, Demand Forecasting, Trend Analysis

OC275432 Page
18 Sep 2012
40
Trend analysis: the historical relationship between an operational index and the number of employees required by the organization (demand for labour) O
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RYERSONMHR 849Rupa BanerjeeWinter

MHR 849 Chapter Notes - Chapter 4: Job Analysis, Government Database, Job Performance

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18 Sep 2012
34
Job: a grouping of related duties, tasks and behaviors performed by one or more individuals, namely jobholders. Position: the number of individuals who
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RYERSONMHR 849Rupa BanerjeeWinter

MHR 849 Lecture Notes - Performance Appraisal, Human Factors And Ergonomics, Outsourcing

OC275433 Page
18 Sep 2012
21
Information technology (it): all hardware and software, including networking and communication technologies: can help project supply and demand for hr,
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RYERSONMHR 849Rupa BanerjeeWinter

MHR 849 Lecture Notes - Classical Economics, Human Capital, Outsourcing

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18 Sep 2012
42
Theories of the strategic management of human resources: resource-based view. Organization"s employees can provide a firm with competitive advantage. E
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RYERSONMHR 849Rupa BanerjeeWinter

MHR 849 Lecture Notes - Human Resources, Lastminute.Com, Visible Minority

OC275434 Page
18 Sep 2012
29
Hr forecasting: the heart of the hr planning process, can be defined as ascertaining the net requirement for personnel by determining the demand for an
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RYERSONGEO 301Joseph AversaWinter

GEO 301 Lecture Notes - Lecture 6: Central Canada, Canadian Shield, Centrality

OC275438 Page
17 Sep 2012
31
This topic is divided into three parts: the market, consumer behaviour, canada"s largest market. Lifestyle - ethnic identity, sexuality, etc. that infl
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