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UTSCMGHB02H3Julie Mc CarthyFall

chapter 16

OC32787 Page
13 Feb 2011
28
It is the way in which the changes are implemented and managed that is crucial to both customers and members. Two basic sources of pressure to change:
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UTSCMGHB02H3Julie Mc CarthyFall

Chapter 14

OC32786 Page
13 Feb 2011
27
Organizational structure: the manner in which an organization divides its labor into specific tasks and achieves coordination among these tasks.  vert
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UTSCMGHB02H3Julie Mc CarthyFall

Chapter 12

OC32786 Page
13 Feb 2011
22
Power: the capacity to influence others who are in a state of dependence. ---the target of power is dependent on the powerholder does not imply that a
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UTSCMGHB02H3Julie Mc CarthyFall

Chapter 10

OC32786 Page
13 Feb 2011
18
Communication: the process by which information is exchanged between a sender and receiver. (interpersonal communication the exchange of information be
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UTSCMGHB02H3Julie Mc CarthyFall

Chapter 13 study notes

OC32786 Page
13 Feb 2011
24
Interpersonal conflict: the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. ---conflic
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UTSCMGHB02H3Julie Mc CarthyFall

Study notes

OC32785 Page
13 Feb 2011
22
Information dependence: reliance on others for information about how to think, feel, and act. ---individuals are motivated to compare their own thought
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UTSCMGHB02H3Julie Mc CarthyFall

Prof. Julie McCarthy

OC32786 Page
13 Feb 2011
34
 group: two or more people interacting interdependently to achieve a common goal. ---the interaction need not be face to face, and it need not be verb
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